Privacy policy

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This Privacy Policy explains how Jane Omorogbe Health Coach (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit our website, purchase digital products, apply for or receive coaching services, or otherwise communicate with us.

For the purposes of applicable data protection laws (including the EU General Data Protection Regulation “GDPR”), we are the “data controller” of your personal data.

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1) WHO WE ARE (DATA CONTROLLER)

Company/Trade name: Jane Omorogbe Health Coach
Email: info@janeomorogbe.com
Website(s): www.janeomorogbe.com and/or https://mymidlifemusclemethod.com
Registered details: [optional: company number/VAT as per your T&Cs]

 

2) SCOPE

This Privacy Policy applies to:

• website visitors

• customers purchasing digital products (e.g., courses, downloads)

• personal coaching clients (online)

• people who contact us by email, forms, or social platforms

If you do not agree with this Privacy Policy, please do not use our website or services.

 

3) PERSONAL DATA WE COLLECT

The categories of personal data we may collect include:

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A) Data you provide to us

• Identity & contact data: name, email address, telephone number, country, billing address

• Purchase and payment data: purchase history, transaction IDs, invoices/receipts, payment confirmation (note: we do not receive your full card details; payment is processed by Stripe)

• Account/access data: login or course access details (if applicable)

• Communications data: messages you send us (email, forms, DMs), support requests

• Coaching data (if applicable): training history, goals, lifestyle information, and health-related information you choose to share via intake/check-in forms (see Section 6)

 

B) Data collected automatically (website)

• Technical data: IP address, browser type, device type, pages viewed, referral URLs, timestamps

• Cookie/analytics data: depending on your settings and consent, we may collect analytics/marketing data via cookies or similar technologies.

See our Cookie Policy for more information about cookies and how to manage preferences.

 

C) Data we receive from third parties

We may receive data from service providers we use to operate our business, such as:

• Stripe (payment processing and fraud prevention)

• website hosting/platform providers (e.g., [Wix/WordPress/Squarespace])

• email marketing or CRM platforms (e.g., [MailerLite/ConvertKit])

• scheduling and communication tools (e.g., [Calendly/Zoom])

• analytics providers (e.g., Google Analytics), if enabled and consented to

 

4) HOW WE USE PERSONAL DATA (PURPOSES)

We use personal data to:

• Provide and deliver services and digital products (including access to purchased programmes)

• Process payments and manage orders (via Stripe)

• Communicate with you about your purchase, coaching, questions, and support requests

• Administer and manage our business (records, invoicing, customer management)

• Improve our website and services (analytics, troubleshooting, performance)

• Send marketing communications (only where permitted by law and/or with your consent, and you can unsubscribe at any time)

• Security and fraud prevention (e.g., suspicious payments, account protection)

• Comply with legal obligations (tax, accounting, regulatory requirements)

• Establish, exercise, or defend legal claims where necessary

 

5) LEGAL BASES (GDPR)

Where GDPR applies, we process your personal data on one or more of the following bases:

• Contract: to deliver services/products you request (e.g., coaching, course access)

• Legal obligation: for accounting/tax and recordkeeping requirements

• Legitimate interests: running our business, improving services, preventing fraud, customer support (balanced against your rights)

• Consent: where required, e.g., marketing emails and non-essential cookies

• Vital interests: only in rare cases where necessary to protect someone’s life (unlikely in normal operations)

 

6) HEALTH / “SPECIAL CATEGORY” DATA (COACHING CLIENTS)

If you become a coaching client, you may choose to provide health-related information (e.g., injuries, symptoms, limitations). Under GDPR, this can be treated as special category data.

We process this information only to provide coaching services safely and appropriately, and we take steps to limit access and protect it. Where required, we rely on your explicit consent and/or another lawful basis permitted by GDPR.

We do not provide medical diagnosis or treatment. If you have medical concerns, please consult an appropriate healthcare professional.

 

7) HOW WE SHARE PERSONAL DATA

We do not sell your personal data.

We may share your data with:

• Service providers (“processors”) who help us operate our business (e.g., Stripe, website hosting, email systems, course platforms, analytics tools)

• Professional advisers (accountants, legal advisers) where necessary

• Authorities where required by law (e.g., tax authorities)

• Business transfers (if we restructure, merge, or sell assets; data may be transferred subject to safeguards)

Service providers are authorised to process data only as needed to provide their services to us.

 

8) INTERNATIONAL TRANSFERS

We are based in the EU/UK region and may use service providers that process data outside your country, including outside the European Economic Area (EEA).

Where personal data is transferred internationally, we use appropriate safeguards, such as Standard Contractual Clauses or other lawful mechanisms, as required by GDPR.

 

9) DATA RETENTION

We keep personal data only as long as necessary for the purposes described in this Policy, including:

• to deliver products/services

• to maintain business records

• to comply with legal obligations (e.g., tax/accounting retention periods)

• to resolve disputes and enforce agreements

Typical examples:

• Invoices/transaction records: retained as required by tax/accounting rules

• Coaching records: retained for a reasonable period needed for service delivery and business management, then deleted or anonymised where appropriate

• Marketing subscriptions: until you unsubscribe or request deletion

 

10) SECURITY

We take reasonable technical and organisational measures to protect personal data, including access controls and secure systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Please avoid sharing sensitive information through unsecured channels.

 

11) YOUR RIGHTS

Depending on your location and applicable law (including GDPR), you may have the right to:

• access your personal data

• correct inaccurate data

• request deletion (where applicable)

• restrict or object to processing (including direct marketing)

• data portability (in certain circumstances)

• withdraw consent (where processing is based on consent)

• lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@janeomorogbe.com with “Data Request” in the subject line. We may request verification of identity before responding.

 

12) MARKETING PREFERENCES

If you opt in to marketing emails, you can unsubscribe at any time by using the link in our emails. Even if you opt out, we may still send non-marketing communications (e.g., purchase confirmations, access emails, support replies).

 

13) COOKIES

ur website platform may automatically collect limited technical and usage data to help us operate and improve the site. Where required by law, we will request your consent before using non-essential cookies (such as analytics or marketing cookies). For more details, please see our Cookie Policy.

 

14) THIRD-PARTY LINKS

Our website may contain links to third-party websites or services (e.g., social platforms). We are not responsible for their privacy practices. Please review their policies separately.

 

15) CHILDREN

Our services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, please contact us.

 

16) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post updates on our website and change the “Last updated” date.

 

17) CONTACT

Questions about this Privacy Policy:
Email: info@janeomorogbe.com